FAQs

Frequently Asked Questions and Answers

How Long is a Counseling Session?

  • Individual sessions are 50 minutes. Many EAP plan sessions are 45 minutes. 

  • Couples Sessions range from 50 - 75 minutes depending on request (additional cost for extended sessions).

  • Most extended sessions are 75 minutes (depending on number of persons in the session).

  • Sessions which extend beyond the stated length are charged an additional fee based on 15 minute increments.

What are your fees?

  • Contact the office for fees and extended services prior to booking.

  • Because we do not want finances to be a reason you do not seek therapy, we do offer a limited sliding scale on an individual basis. Contact us to discuss your options.

  • The office accepts insurance and self-pay. I am out-of-network to many insurance providers, continue to check the website for updated insurance providers accepted. I do accept FSA and HSA options and you can receive an invoice to provide to your insurance provider.

What insurance providers do you accept?

  • BCBS

  • ANTHEM

  • UNITED

  • EMBLEM

  • AMBETTER

  • TRICARE

  • AETNA

  • CIGNA

  • VARIOUS EAP PLANS

  • *CONTACT THE OFFICE FOR UPDATED PLANS

What method of payment do you accept?

  • Cash

  • Check

  • Credit Card (MasterCard, Visa, Discover, American Express)

  • HSA and FSA

Do you have a cancellation policy?

  • Yes! All appointments MUST BE cancelled within 25 hours (1 Business Day). If your session is on Monday, please cancel by 5pm on the Friday before.

  • A $120.00 "no show" and "late cancelation" fee will be charged if your appointment is NOT cancelled within the appropriate time.

  • Due to scheduling, late sessions can NOT be extended or discounted.

What do I do if I need immediate assistance or IN CASE OF EMERGENCY?

IN CASE OF EMERGENCY OR IF YOU NEED IMMEDIATE ASSISTANCE PLEASE CALL 911.

CLIENT TESTIMONIALS

TROUBLED MARRIAGE - CHARLOTTE, NC

"I chose Mrs. Ford for marriage counseling as she was highly recommended to me. Two different friends of ours had a positive experience with her & thought she could help us reverse our decision to divorce. Mrs. Ford listened to us individually & collectively and allowed us to share our heart (which included our joys & pains)! I didn’t think I wanted my marriage anymore & after doing the work, my heart & mind was changed. We are so grateful for the “feel, deal and heal” space she created".  #renewed

THANKFUL CLIENT

Over the weekend, I experienced something that would trigger my past and cause me to go into a place of Darkness and Isolation. When I realized, my mood was great and I had not experienced the darkness I expected, I cried because I knew, "My healing is real". I am not waiting for the darkness. I am not looking for the sadness. I am not isolating myself. I AM FREE. Sharhonda did more than expected. The HOPE I feel is life changing.