FAQs

Frequently Asked Questions 

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How Long is a Counseling Session?

• Individual sessions are 50 minutes. Many EAP plan sessions are 45 minutes. 

• Couples Sessions range from 50 - 75 minutes depending on request (additional cost for extended sessions).

• Most extended sessions are 75 minutes (depending on number of persons in the session).

• Sessions which extend beyond the stated length are charged an additional fee based on 15 minute increments.

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What are your fees?

• Contact the office for fees and extended services prior to booking.

• Because we do not want finances to be a reason you do not seek therapy, we do offer a limited sliding scale on an individual basis. Contact us to discuss your options.

• The office accepts insurance and self-pay. I am out-of-network to many insurance providers, continue to check the website for updated insurance providers accepted. I do accept FSA and HSA options and you can receive an invoice to provide to your insurance provider.

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What insurance providers do you accept?

• BCBS

• ANTHEM

• UNITED

• AETNA

• CIGNA

• VARIOUS EAP PLANS

• *CONTACT THE OFFICE FOR UPDATED PLANS

 

What method of payment do you accept?

• Cash

• Check

• Credit Card 

• HSA and FSA

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Do you have a cancellation policy?

• Yes! All appointments MUST BE cancelled within 24 hours (1 Business Day). If your session is on Monday, please cancel by 5pm on the Friday before.

• A $125.00 "no show" and "late cancelation" fee will be charged if your appointment is NOT cancelled within the appropriate time.

• Due to scheduling, late sessions can NOT be extended or discounted.

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What do I do if I need immediate assistance or IN CASE OF EMERGENCY?

IN CASE OF EMERGENCY OR IF YOU NEED IMMEDIATE ASSISTANCE PLEASE CALL 911.